Every voice matters: helping to shape the future of care
We’re always looking for ways to improve and some of our best ideas come from our patients.
January 2026 saw the launch of our new post-appointment patient feedback survey, designed to give every patient the chance to tell us how their visit felt. Whether an experience was seamless or something didn’t quite meet expectations, we want to hear about it.
Ease and anonymity
The survey is short, completely anonymous and takes just a couple of minutes to complete. Our patients receive a link by email after each appointment, giving them the opportunity to share their thoughts and feedback every time they visit.
Why your feedback matters
Our patients’ responses help us in a number of very important areas:
Understanding what great care looks like from the patient perspective
Celebrating the parts of patient experience that are working well
Identify any areas where we can improve
We review all feedback regularly as part of our commitment to providing exceptional, personalised care every step of the way - from our Reception Team to our GPs and Practice Management.
Our commitment to the highest standards of care
Our survey is structured around five key areas that reflect what high-quality healthcare should look and feel like. These are:
Safe
Effective
Caring
Responsive
Well-Led
Each question is designed to help us understand how we’re doing in these areas and how we can keep improving the care and support we offer.
What happens next
We use the insights our patients share to continue improving our services, from how we organise appointments to how we follow up with results. If there’s something our patients need that we don’t yet offer, we’ll explore what’s possible.
Your experience matters to us
As a patient of our Practice, you don’t have to wait to receive a link to our survey if you want to provide feedback. Feel free to contact our Reception Team or Practice Manager at any time. They’ll always be pleased to hear from you and happy to help.
Contact our front desk on 01273 733830
Email us our Reception Team at reception@thehovepractice.co.uk
Email us our Practice Manager at pm@thehovepractice.co.uk