THE HOVE PRACTICE
Data Security
We take the safety of your personal information seriously. Whether in writing or in person, via video consultation or telephone, our strict protocols ensure your data is handled with care, keeping your details secure and confidential at all times.
Emailing Us
If you would like to share confidential information with us, please send this as a password protected word or pdf document to our email address: reception@thehovepractice.co.uk.
Click here for information on how to do this. https://support.microsoft.com/en-us/office/protect-a-document-with-a-password-05084cc3-300d-4c1a-8416-38d3e37d6826
Please use your date of birth (DDMMYYYY) as the document password. If you are writing about another patient, please use their date of birth.
Please name the file as the patient’s full name and today’s date [ie if you are Joe Bloggs and today is the 23 December 2022, please save the file as JoeBloggs23122022].
Emailing You
Non-confidential information may be included within a standard email body.
We email results and potentially sensitive information from our main email address reception@thehovepractice.co.uk in one of two ways:
Via our secure Electronic Healthcare Record, Semble, using a mechanism known as "sharing" the document. You will be sent a "magic link" that enables you to access the document using a form of 2 Factor Authentication.
Via email using Egress (https://www.egress.com). This will require you to create an Egress account to access the email +/- any attached document(s), if you have not already made one.
Video Consulting with You
Video consultations are performed securely within our Electronic Healthcare Record system, "Semble".
You will receive a link via email upon booking. Click this link to initiate the video consultation at the time of your appointment. Please find a quiet and private area, where you are comfortable discussing your health, for the consultation.
You will need to allow the link to access your camera and microphone.
Writing to Us
We are able to receive letters from our patients, but advise you exercise caution when using the post to deliver confidential information.
Post may be mishandled by the carrier.
We are available to receive recorded or secure deliveries during our usual opening hours. Please contact us in advance to expect this if doing so.
Hand delivered mail can be received by our team during usual opening hours without an appointment.