THE HOVE PRACTICE
Complaints
We hope you will never have cause to submit a formal complaint. In our experience, most issues can be managed quickly and informally and are due to misunderstanding. We really do want to provide you with excellent care at all times and are likely as upset as you are if you feel we have fallen short of expectations.
Our Practice Management Team are always just a phone call or email away pm@thehovepractice.co.uk and will act promptly to resolve any issue as simply as possible.
However, if you remain unsatisfied with the outcome, The Hove Practice follows a formal Complaint Resolution Procedure. You will find details of how to proceed and the process that will be followed in the file below. This document was last updated 06 January 2023. If you join the practice after this date, you are indicating your acceptance of these updated terms.
Complaints Resolution Procedure Patient Information
Patient Complaint - Third-Party Consent Form